Month: September 2020

Employee Spotlight: Coloring in the Tapestry of Customer Care and Community

CompoSecure has had to reimagine many of its processes and procedures to keep its employees safe, while keeping up with production goals and schedules during the pandemic. Project Managers are on the front line of customer care and are navigating this new normal. Meet Jennifer Ogrodnik, one of the Project Managers at CompoSecure.

It Starts Here

At CompoSecure, Project Managers (PMs) play a crucial role. They are the “interpreters” within the company, taking in the customers’ goals and aspirations for a metal card program then working with the design and production teams to determine timelines for samples and final product that work for everyone. Jennifer will tell you that for her and the other PMs, being the conduit between customer and the company is a role that requires trust. First, the customer puts their trust in CompoSecure and the PM to walk them through the design process and, ultimately, to deliver as expected and on time. But second, and equally important, is building trust between the PMs and the rest of the CompoSecure organization.

Awareness of metal payment cards has grown dramatically over the past ten years. Once only available to the super-elite cardholders, card issuers are now using metal cards to attract a broader audience who prefer metal cards as a personal differentiator. Card issuers see metal cards as a way to acquire new customers and increase customer loyalty. All of these factors are driving card issuer demand.

As an important connection to Sales, the PM team is responsible for understanding and getting to the core of customer needs and managing timelines. With new health and safety processes that have been put in place as a result of COVID, the role of the PM is even more critical. Setting realistic expectations to the customer, balancing and readjusting as priorities change, while providing world class service.

Getting Creative with the Creative Process

How do you establish trust in a new business relationship? Before March of this year, Jennifer would have told you about the face-to-face personal relationship she built with a new customer. She – and many other members of the CompoSecure team – flew thousands of miles, crossing state lines and time zones to get to know the customers and communicate CompoSecure’s understanding of their business goals. That in-person interaction was foundational to building trust.

Similarly, the design sessions between clients and PMs were also largely done in-person, where the look and feel of metal payment cards could best be shared. With the onset of COVID, CompoSecure had to get creative in how to continue the world class service they are known for. Virtual design sessions and other levels of prototype creation were developed to provide similar hands-on experiences clients had being onsite; a key step that customers need to make the buy decision.

It is always hard to adapt to new processes. Jennifer and the whole team are keenly aware of the pressures felt by the design and production teams and create ways to alleviate it.  Advanced planning is one way that they are accomplishing this. The teams come together much earlier in the process to discuss plans, pool information and collaborate. Jennifer believes that the challenges brought on by the pandemic have actually boosted creativity, especially on the planning process.

Another unexpected benefit came from CompoSecure’s focus on employee wellness. Before COVID, employees would socialize during the workday with activities like daily lunch time walks, meeting out at the picnic tables for lunch or break, holiday/celebration parties. They had to find other ways to connect. “We have cross-functional Zoom meetings as a way to check in with one another and reinforce connection during a time when everyone is apart,” said Jennifer. These bonds provide opportunities to recognize co-workers’ struggles and achievements. “When you have a feeling of accomplishment, everyone shares that with you.”

Strength from Within Strengthens Throughout

Jennifer has taken this collaboration from the office to her community in Somerset. Late one evening, she created a chalk tapestry in the courtyard of her living complex, leaving voids where others can color in the gaps, and left a box of chalk encouraging others to come together and create art. When she woke the next morning, she was overwhelmed at how people were touched by this simple act in the midst of the pandemic. It lifted the spirits of her neighbors and brought them together, when they were all feeling so isolated. Jennifer understands the importance of building connections – whether that is with her neighbors, local businesses she supports or her co-workers and clients.

Just as CompoSecure has continued to grow and thrive despite the challenges, Jennifer is certain the strong co-operation between its employees and customers will endure after the pandemic, “We got stronger during COVID, and we’ll keep that spirit alive after.”

CompoSecure’s Co-Founder and Executive Chairman Recognized as Top Woman in Business

Michele Logan acknowledged for shaping the cultural and economic future in New Jersey

 

Somerset, NJ – September 22, 2020CompoSecure, L.L.C. (“CompoSecure”), a pioneer and category leader in premium financial cards, today announced that co-founder and executive chairman, Michele Logan, was awarded “Best 50 Women in Business” by NJ Biz. Logan was recognized during a virtual event for her contributions to the New Jersey business community.

Logan and the other CompoSecure founders created a new category in the payment industry with metal cards.  The company has seen double-digit growth and today has over 700 employees. CompoSecure has tripled its global market footprint and now distributes premium financial cards to more than 20 countries around the world. According to a recent ABI Research report, “CompoSecure is the only large-scale manufacturer of metal cards globally.” Logan had the vision to grow CompoSecure into what it is today. 

“This acknowledgment recognizes the hard work of our entire workforce, from the production floor to the boardroom,” said Logan. “Our management team is one of the strongest in the industry and sets the course for the company’s future.”

Logan co-founded CompoSecure in 2000, she became its VP and General Manager in 2004 and was named CEO in 2012.  Since 2017, Logan has served as executive chairman of CompoSecure’s Board of Managers. Today, she is part of the team that drives CompoSecure’s focus on innovation while examining the potential for products that incorporate new technology. 

Logan is a lifelong resident of New Jersey and a champion for its economic viability. She is devoted to working with local organizations to provide opportunities to underserved populations. She leads CompoSecure’s effort to give back to the community through donations and volunteering time at numerous non-profit organizations, including: Roots and Wings, Fairleigh Dickinson University COMPASS Program, The Center for Great Expectations, The Arc of Somerset County and Elijah’s Promise. Logan also serves as a mentor to female entrepreneurs throughout New Jersey. She graduated from Boston University with a BA in computer science and a minor in business administration and earned an MBA in industrial management from Fairleigh Dickinson University.

About CompoSecure

Founded in 2000, CompoSecure is a pioneer and category leader in premium financial cards. The company focuses on serving the affluent customers of credit card issuers worldwide using proprietary production methods that meet the highest standards of quality and security. The company offers clients secure, innovative and durable proprietary products that implement leading-edge engineering capabilities and technology in both the public and private sector. CompoSecure’s mission is to increase clients’ brand equity in the marketplace by offering card products that differentiate the brands they represent, thus elevating the traditional card transaction process to a special cardholder experience.

For more information, please visit composecure.mysites.io.flywheelstaging.com.