Month: June 2020 Names Composecure 
a Winner of the New Jersey Top Workplaces 2020 Award

Somerset, New Jersey – June 30, 2020CompoSecure, L.L.C. has been awarded a Top Workplaces 2020 honor by The list is based entirely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous poll measures 15 unique drivers of engaged cultures that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

“Being named a top workplace in New Jersey affirms what we’ve known all along – that by committing to employees, team atmosphere and community engagement, we continue to foster a workplace where people want to work,” said Jon Wilk, CEO of CompoSecure. “This award recognizes each and every employee who plays a part in sustaining our company culture. All of us, from the production floor to the board room, feel pride in our accomplishment and our place alongside the other businesses leading New Jersey forward.”

This award demonstrates the commitment CompoSecure has to its employees and the community. As a result of that care, CompoSecure has taken every precaution to limit exposure, reduce risks and ensure the safety of employees, community and customers during the current situation with coronavirus. The company culture of empowerment and support also has given rise to employee-driven initiatives with local non-profits and deepened company-wide support for community organizations.

“In times of great change, it is more important than ever to maintain a connection among employees,” said Eric Rubino, Energage CEO. “When you give your employees a voice, you come together to navigate challenges and shape your path forward based on real-time insights into what works best for your organization. The Top Workplaces program can be that positive outcome your company can rally around in the coming months to celebrate leadership and the importance of maintaining an employee-focused culture, even during challenging times.”


About CompoSecure, L.L.C.

Founded in 2000, CompoSecure, L.L.C. is a pioneer and global leader in the design and manufacturing of premium financial cards. The company focuses on serving the affluent customers of credit card issuers worldwide using proprietary production methods that meet the highest standards of quality and security. The company offers clients secure, innovative and durable proprietary products that implement leading-edge engineering capabilities and technology in both the public and private sector. The mission is to increase clients’ brand equity in the marketplace by offering card products that differentiate the brands they represent, thus elevating the traditional card transaction process to a special cardholder experience. For more information, please visit Follow us on Twitter & Instagram @composecure and also on LinkedIn.

About Energage

Energage offers a fully unified SaaS platform, plus support and professional services, to help organizations recruit and retain the right talent. As a B-Corporation founding member, Energage has committed itself to the purpose of making the world a better place to work together. Based on 14 years of culture research, the engine behind 51 Top Workplaces programs across the country, and data gathered from over 20 million employees at 60,000 organizations, Energage has isolated the 15 drivers of engaged cultures that are critical to the success of any business, and developed the tools and expertise to help organizations measure, shape and showcase their unique culture to achieve a sustainable competitive advantage. For more information, please visit Follow us on Twitter @teamenergage and Facebook and LinkedIn @energage.

Marketing & Customer Service During a Pandemic

We as marketers have faced many challenges over the past months. Where we would like to develop and implement cool and innovative ways to communicate with our audience, we have had to think very differently. In a sense, we have become responders ourselves. Businesses responding to disruption rely on communications to make sure critical partners, such as customers, vendors, employees and other stakeholders, know about changes being made. The messages being delivered need to strike the right balance between sharing relevant information, not divulging proprietary details and not overloading the recipients. In addition, strong and timely communication with customers demonstrates that we are in a “true partnership” versus a typical buyer and supplier relationship. Demonstrating and delivering your core values through communication to clients during a crisis can build a stronger foundation to grow the relationship over time.

Safety First

At CompoSecure, we made a deliberate shift in our internal and external communications to refocus on the safety of our employees, customers and community. The COVID-19 pandemic has taught us all that safety consists of much more than security guards and secure facilities, and a strong record on workplace safety in terms of accidents or lost-time. Safety at its core principle encompasses the health and well-being of our colleagues, customers and the community around us, which has never faced greater challenges in modern times. We have leveraged instant communication tools that deliver messaging across multiple channels (e.g., text, email, phone, video) to deliver updates to employees and customers on critical issues affecting employee health and safety and customer needs in real-time.

The CX (Customer Experience) Factor

The best companies are those that know and understand their customers. Especially now, while customers’ needs and expectations have changed so much and so quickly, we are paying attention to what those changes are.

Our Global Sales team has identified the top 3 challenges our customers and partners from around the world face as they consider launching a new metal card program during the COVID-19 crisis, and how we are addressing them

Challenge #1 – Seeing is Believing

The physical experience –being able to look, touch and feel the unique qualities of a metal card –together with professional interpretation, is critical to understanding the appeal and value of metal cards. The lack of face-to-face interaction makes this more difficult. In addition, creative and design decisions take longer than usual because our popular in-house design sessions are temporarily on hold.

To tackle this challenge, we have created digital relationships with our customers. We are able to keep moving due to simplified metal card samples, videos of a card in action and team video calls. These techniques are proving far more effective than sending traditional photos or PDF art files back and forth.


Challenge #2 – Timeline

Supply chain challenges have impacted production timelines for many businesses. For CompoSecure, the timeline impact stemmed largely from design development. To offset any delays, our team came up with innovative solutions that shortened the timeline by using simplified prototype samples. We developed front-only samples, which highlight the design and branding of the customer. This sample type can be turned around much faster and significantly speeds up the overall production schedule, while still providing the customer with a sample that addresses their needs.

Challenge #3 Forecasting Accuracy

Due to high unpredictability, the majority of businesses in today‘s climate are experiencing a big challenge in forecasting accuracy.  We had to adapt quickly and deliver new ways to accommodate last-minute changes in forecasted production quantities. For example, when one of our clients placed their launch order, they had to place an urgent follow-up order because the demand was more than 3X their forecasted quantities. We were better positioned to respond because we implemented shared weekly forecasts as a best practice with key clients that looked at current vault inventory volumes and observed changes in the acquisition, natural reissue and lost/stolen cards. This shared forecasting and outlook for the rest of the year were discussed by the client and CompoSecure teams every week to enable more nimble responses to changing demand.

Today and Tomorrow

Our most critical and challenging “marketing” task ahead will be navigating our business away from crisis communication to business-as-usual, whatever our business-as-usual eventually becomes, while maintaining the best practices highlighted above. Improved communication and data integration across the customer’s touchpoints, together with personalized and relevant content will enable us to be the most successful in delivering the optimized customer experience.